Refund Policy

This policy applies to design and production artwork services purchased from VaporSpark of [Registered Address]. It should be read with our Terms of Service and the accepted proposal for your engagement.

Deposits reserve studio capacity and fund initial research, geometry mapping and concept development. A deposit is refundable in full if you cancel in writing within [Cooling-Off Period, e.g. 48 hours] of payment and before concept work has started. After work has begun, the deposit becomes non-refundable but is credited against completed work.

If you cancel mid-project, we invoice for work completed and hours incurred up to the cancellation date, and refund any unearned balance within [Refund Processing Time, e.g. 14 days]. A written statement of completed stages is provided with the final invoice.

• Completed and delivered final artwork accepted in writing.
• Third-party costs already incurred, such as font, image or pattern licences.
• Rush or out-of-hours surcharges once the accelerated schedule has started.
• Additional revision rounds already performed at your request.

If delivered files materially fail the agreed specification — wrong format, missing separations, artwork outside the printable area we were given, or missing compliance layers we were instructed to include — we will correct them at no cost. If a correction is not possible within [Remedy Period, e.g. 10 working days], we refund the fee for the affected deliverable.

Refunds are not available for outcomes controlled by the production line, including ink shade drift, substrate variation, laser depth variance, jig misalignment, or changes made to files after our delivery. Colour and finish differences between screen proofs and physical output are expected and are addressed through pre-production sampling.

A change of brand direction, market strategy or internal preference after artwork has been approved is treated as new work rather than a refundable defect. We are glad to quote the revised scope.

Email jobs@boldpath.store within [Claim Window, e.g. 14 days] of delivery with your invoice number, the deliverable concerned and a description of the issue, including any factory report or sample photos. We acknowledge within [Acknowledgement Time, e.g. 3 working days] and aim to resolve within [Resolution Time, e.g. 14 days].

Approved refunds are issued to the original payment method or bank account. Bank transfer fees and currency conversion differences are deducted where applicable.

If we cannot agree, the parties will attempt good-faith resolution before pursuing formal proceedings. This policy is governed by the laws of [Jurisdiction]. Nothing here limits rights that cannot be excluded under mandatory [Jurisdiction] law.